Preamble

These general conditions apply to all sales concluded on the parfens.com site.

The Parfens website is an online perfume sales site that also offers a monthly subscription service.

Parfens markets the following products: perfumes, travel format perfumes, travel format perfume subscriptions.

The customer declares that he has read and accepted the general conditions of sale prior to placing his order. The validation of the order therefore implies acceptance of the general conditions of sale.

“The seller” refers, in the following general conditions, to the company Parfens.

Authenticity

Parfens guarantees the authenticity of the perfumes sold on the site www.parfens.com. Repackaging in travel-sized bottles is carried out by Parfens. Travel bottles and accessories are designed and assembled by Parfens. Parfens sources its perfume directly from the brands or from authorized retailers.

Article 1. Principles

These general conditions express the entirety of the obligations of the parties. In this sense, the customer is deemed to accept them without reservation.

These general conditions of sale apply to the exclusion of all other conditions, and in particular those applicable through other distribution and marketing channels.

They are accessible on the Parfens website and will prevail, where applicable, over any other version or any other contradictory document.

The seller and the customer agree that these general conditions exclusively govern their relationship. The seller reserves the right to modify its general conditions from time to time. They will be applicable as soon as they are put online.

These general conditions of sale are valid until the next update.

Article 2. Content

The purpose of these general conditions is to define the rights and obligations of the parties in the context of the online sale of perfumes offered by the seller to the customer, from the Parfens website.

These conditions only concern purchases made on the Parfens website and delivered in France and internationally.

These purchases concern the following products: perfumes, travel format perfumes, subscription service.

Article 3. Pre-contractual information

The customer acknowledges having been informed, prior to placing his order and concluding the contract, in a readable and understandable manner, of these general conditions of sale and of all the information listed in article L.221-5 of the consumer code.

The following information is transmitted to the customer in a clear and understandable manner:

• The essential characteristics of the property;
• The price of the good and/or the method of calculating the price;
• If applicable, all additional transport, delivery or postage costs and all other possible costs payable;
• In the absence of immediate execution of the contract, the date or deadline by which the seller undertakes to deliver the good, whatever the price;
• Information relating to the identity of the seller, his postal and electronic contact details, and his activities, those relating to legal guarantees, the functionalities of the digital content and, where applicable, its interoperability, the existence and terms implementation of guarantees and other contractual conditions.

Article 4. The order

Any order implies acceptance of the prices and description of the products available for sale. Any dispute on this point will take place within the framework of a possible exchange and the guarantees mentioned below.

In certain cases, including non-payment, inaccurate contact details or any other anomaly related to the customer account, the seller reserves the right to block the customer's order until the problem is resolved.

For any questions relating to the tracking of an order, the customer can contact customer service via email at the following address: info@parfens.com

4.1 Order outside of subscription

The customer has the possibility of placing his order online, from the online catalog and using the form which appears there, for any product, within the limits of available stocks.

The customer will be informed of any unavailability of the product or good ordered.

For the order to be validated, the customer must accept, by clicking on the place indicated. He will also have to choose the address and the delivery method, and finally validate the payment method.

The sale will be considered final:

• after sending the customer confirmation of acceptance of the order by the seller by email;
• and after collection by the seller of the entire price.

4.2 Subscription to the online subscription service

When subscribing to the Parfens subscription service, customers can choose their fragrance from the available selection. The fragrance will be added to their calendar from the product page by clicking the "Add to Calendar" button.

Customers should note that the fragrance selected for the current month is locked 7 days before the subscription anniversary date. If the customer has not filled their calendar before this date, Parfens will automatically select a surprise fragrance for them.

If a perfume present in the customer's calendar is temporarily out of stock, Parfens will notify the customer by email of this unavailability. The customer will then be able to choose an alternative perfume.

The subscription will be considered validated from the moment the customer has accepted these general conditions. He will also have to choose the address and the delivery method, and finally validate the payment method. The subscription subscription date will act as the monthly anniversary date, which corresponds to the payment date and triggers shipping.

If the customer chooses a selection perfume for their first month of subscription, that is to say a perfume with an additional cost compared to the standard subscription price, in this case, the additional amount will be billed separately. The customer will be notified by email of this invoicing.

The customer can also choose to purchase a subscription for a given period (6 or 12 months). In this case, the corresponding amount will be debited every month during the chosen period. If the customer chooses a selected fragrance, the additional cost will be debited from the registered card. The customer will not be able to cancel their subscription before the end of the period. At the end of the commitment period, the subscription will be automatically renewed at the current monthly rate.

4.3 Subscription to the online subscription service by gift card

When subscribing to the Parfens gift card subscription service, the customer can choose their fragrance from the available selection. The fragrance will be added to their calendar from the product page by clicking the "add to calendar" button.

If the customer has not made their choice of perfume, Parfens will send them a surprise perfume.

If a perfume present in the customer's calendar is temporarily out of stock, Parfens will notify the customer by email of this unavailability. The customer will then be able to choose an alternative perfume.

If the customer chooses a selection perfume, that is to say a perfume with an additional cost compared to the standard subscription rate, in this case, the additional amount will also be deducted from the total amount of the gift card.

The customer will not be able to cancel his subscription before the end of the period.

At the end of the commitment period, any remaining amount on the gift card can be used by paying any difference via the payment method of your choice.

Article 5. Duration, pause, cancellation of the subscription

Duration: The duration of the Parfens subscription continues until its termination.

Pause: the customer can pause his subscription by sending an email to the following email address: info@parfens.comThe maximum pause period is two months. The customer must specify the pause period in their email. During this pause period, no charges will be made. After this period, the subscription will be automatically reactivated, based on the contract initially agreed between Parfens and the customer. The perfume will be sent on the anniversary date of the following calendar month.

Termination: The customer may terminate his subscription at any time, except during the subscription period for 6 or 12 month packages. Once this period has elapsed, termination is possible at any time. This termination will take place once the request has been made by the customer to Parfens, by sending an email to the following email address: info@parfens.com and this will be effective eight days after the date of the termination request. If the anniversary date falls within this eight-day period, the customer will be charged and will receive their perfume.

It is entirely possible to reactivate your subscription at any time, in the customer area.

Parfens reserves the right to suspend or cancel the subscription of a customer who does not respect these general conditions of sale. In this case, this customer will no longer be able to resubscribe to Parfens services.

Parfens retains the customer's personal data even after termination or pause of the subscription in order to facilitate the reactivation of their account. If the customer does not want Parfens to save their data, it will be necessary to send a written request to info@parfens.com.

Article 6 - Electronic signature 

The online provision of the customer's bank card number and the final validation of the order constitute proof of the customer's agreement:

- payment of the sums due under the purchase order;

– signature and express acceptance of all operations carried out.

In the event of fraudulent use of the bank card, the customer is invited, as soon as this use is noted, to contact the seller at the following email address: info@parfens.com

Article 7 - Order confirmation

The seller provides the customer with an order confirmation by email.

Article 8 - Proof of the transaction

The computerized registers, kept in the computer systems of the seller under reasonable security conditions, will be considered as proof of communications, orders and payments between the parties. The archiving of purchase orders and invoices is carried out on a reliable and durable medium which can be produced as proof.

Article 9 - Product information

The products governed by these general conditions are those which appear on the Parfens website and which are indicated as sold and shipped by the seller. They are offered while stocks last.

The products are described and presented with the greatest possible accuracy. However, if errors or omissions may have occurred in this presentation, the seller cannot be held liable.

The photographs of the products are not contractual.

Parfens cannot be held responsible for any use that does not comply with the intended use of the product, nor with the sensitivity specific to each customer regarding perfumes.

Article 10 - Price

The seller reserves the right to modify its prices at any time but undertakes to apply the prices in force indicated at the time of the order, subject to availability on that date.

Prices are in euros. They do not take into account delivery costs, invoiced additionally, and indicated before validation of the order. The prices take into account the VAT applicable on the day of the order and any change in the applicable VAT rate will be automatically reflected in the price of the products in the online store.

If one or more taxes or contributions, in particular environmental, were to be created or modified, up or down, this change may be reflected in the sale price of the products.

Article 11 - Method of payment

It is an order with obligation of payment, which means that the placing of the order implies a payment of the customer.

To pay for his order, the customer has, at his choice, all the payment methods made available to him by the seller and listed on the seller's website. The customer guarantees to the seller that he has the authorizations possibly necessary to use the payment method chosen by him, when validating the order form. The seller reserves the right to suspend all order management and delivery in the event of refusal of authorization for payment by credit card from officially accredited organizations or in the event of non-payment. The seller reserves the right in particular to refuse to make a delivery or to honor an order from a customer who has not fully or partially paid a previous order or with whom a payment dispute is being administered. .

Article 12 – Availability of products – Reimbursement – ​​Resolution

Except in cases of force majeure or during periods of closure of the online store which will be clearly announced on the home page of the site, shipping times will be, within the limits of available stocks, those indicated below. Shipping times run from the date of registration of the order indicated on the order confirmation email.

For deliveries in mainland France and Corsica, the delay is between 3 and 5 days, starting from the day following that on which the customer placed their order. At the latest, the deadline will be 10 working days after the conclusion of the contract.

For deliveries to the French overseas departments and territories and other countries, the customer must refer to the delivery terms on our website. www.parfens.com.

In the event of non-compliance with the agreed delivery date or deadline, the customer must, before terminating the contract, instruct the seller to perform it within a reasonable additional period of time.

Failing performance at the end of this new period, the customer may freely terminate the contract.

The customer must complete these successive formalities by registered letter with acknowledgment of receipt or by any writing on a durable medium.

The contract will be considered as terminated upon receipt by the seller of the letter or writing informing him of this termination, unless the professional has performed in the meantime.

The customer may, however, immediately terminate the contract, if the dates or deadlines seen above constitute for him an essential condition of the contract.

In this case, when the contract is terminated, the seller is required to reimburse the customer for all sums paid, at the latest within 14 days following the date on which the contract was terminated.

If the ordered product is unavailable, the customer will be informed as soon as possible and will have the opportunity to modify their order.

Article 13 - Terms of delivery

Delivery means the transfer to the consumer of physical possession or control of the good. The products ordered are delivered according to the terms and time specified above.

The products are delivered to the address indicated by the customer on the order form, the customer must ensure its accuracy. In the event of a change of address, the customer must transmit their new address in their customer area, at the latest 7 days before the scheduled shipping date. Any package returned to the seller due to an incorrect or incomplete delivery address will be reshipped at the customer's expense.

The customer can, at his request, have an invoice sent to the billing address and not to the delivery address, by validating the option provided for this purpose on the order form.

If the customer is absent on the day of delivery, the delivery person will leave the order in the mailbox, or will leave a delivery notice, which will allow the package to be collected at the place and time indicated.

If at the time of delivery, the original packaging is damaged, torn or opened, the customer must then check the condition of the items. If they have been damaged, the customer must refuse the package and note a reservation on the delivery slip (package refused because open or damaged).

The customer must indicate on the delivery note and in the form of handwritten reservations accompanied by his signature any anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged package, broken products, etc.).

This verification is considered to have been carried out once the customer, or a person authorized by him, has signed the delivery note.

The customer must then confirm these reservations to the carrier by registered mail at the latest within two working days following receipt of the item(s) and send a copy of this letter by email or simple post to the seller at the address indicated in the legal notices. of the site.

If the products need to be returned to the seller, a return request must be submitted to the seller within 14 days of delivery. Any claim made outside this period will not be accepted. Product returns will only be accepted for products in their original, unopened condition (packaging, accessories, instructions, etc.).

Article 14 - Delivery errors

The customer must make to the seller on the same day of delivery or at the latest the first working day following delivery, any claim of delivery error and/or non-conformity of the products in nature or quality in relation to the indications. appearing on the order form. Any complaint made after this deadline will be rejected.

The complaint can be made by email to the following address: info@parfens.com

Any complaint not made in accordance with the rules defined above and within the time limits set cannot be taken into account and will release the seller from any liability vis-à-vis the customer.

Upon receipt of the complaint, the seller will assign an exchange number for the product(s) concerned and will communicate it by email to the customer. The exchange of a product can only take place after the exchange number has been assigned.

In the event of a delivery or exchange error, any product to be exchanged or refunded must be returned to the seller as a whole and in its original packaging, to the following address: Parfens, 5 allée Juliette, 91570 Bièvres, France.

Return costs are the responsibility of the seller.

Article 15 - Right of withdrawal 

Application of the right of withdrawal

In accordance with the provisions of the Consumer Code, the customer has a period of 14 days from the date of delivery of their order to exercise their right of withdrawal and request an exchange or refund without penalty, with the exception of return costs which remain the responsibility of the customer.

Once the customer has notified their decision to withdraw, they have an additional 14 days to return the products concerned.

Returns must be made in their original condition and complete (packaging, accessories, bubble wrap sealed with the self-adhesive label) allowing their re-marketing in new condition, accompanied by the purchase invoice.

Damaged, soiled or used products are neither returned nor exchanged.

The right of withdrawal can be exercised by clicking here and must be sent by registered mail to the following address: PARFENS, 5 allée Juliette, 91570 Bièvres, France or by email to: info@parfens.com

If the right of withdrawal is exercised within the aforementioned period, the price of the product(s) purchased will be refunded.

Return costs are the responsibility of the customer.

The exchange (subject to availability) or refund will be made within 14 days at the latest, from receipt by the seller of the products returned by the customer under the conditions provided for above.

ARTICLE 16 – FORCE MAJEURE

All circumstances beyond the control of the parties preventing the performance under normal conditions of their obligations are considered grounds for exemption from the obligations of the parties and result in their suspension.

The party invoking the above circumstances must immediately notify the other party of their occurrence, as well as their disappearance.

All irresistible facts or circumstances, external to the parties, unforeseeable, inevitable, independent of the will of the parties and which cannot be prevented by the latter, despite all reasonably possible efforts, will be considered as force majeure. Expressly, the following are considered as cases of force majeure or fortuitous events, in addition to those usually retained by the jurisprudence of French courts and tribunals: the blocking of means of transport or supplies, earthquakes, fires, storms, floods, lightning, pandemic, shutdown of telecommunications networks or difficulties specific to telecommunications networks external to customers.

The parties will come together to examine the impact of the event and agree on the conditions under which the execution of the contract will be continued. If the case of force majeure lasts longer than three months, these general conditions may be terminated by the injured party.

Article 17 - Intellectual property

The content of the Parfens website remains the property of the seller, the sole owner of the intellectual property rights to this content.

Customers agree not to make any use of this content; any reproduction, even partial, of this content is strictly prohibited and may constitute an infringement of copyright.

Article 18 - Data processing and Freedoms

The personal data provided by the customer are necessary for processing their order and issuing invoices.

They may be communicated to the seller's partners responsible for the execution, processing, management and payment of orders. The customer has a right of permanent access, modification, rectification and opposition with regard to information concerning him. This right can be exercised under the conditions and according to the terms defined on the site.

Article 19 - Partial non-validation

If one or more stipulations of these general conditions are held to be invalid or declared as such in application of a law, a regulation or following a final decision of a competent court, the other stipulations will retain all their force. and their scope.

Article 20 - Non-waiver

The fact that one of the parties does not invoke a breach by the other party of any of the obligations referred to in these general conditions cannot be interpreted for the future as a waiver of the obligation. in question.

Article 21 - Title

In case of difficulty of interpretation between any of the titles appearing at the head of the clauses, and any of the clauses, the titles will be declared non-existent.

Article 22 - Language of the contract

These general conditions of sale are written in French. In the event that they are translated into one or more foreign languages, only the French text will prevail in the event of a dispute.

Article 23 – Mediation and dispute resolution

In accordance with article 14 of Regulation (EU) n ° 524/2013, the European Commission has set up an Online Dispute Resolution platform, facilitating the independent out-of-court settlement of online disputes between consumers and professionals of the 'European Union. This platform is accessible at the following link: https://webgate.ec.europa.eu/odr/

Article 24 - Applicable Law

These general conditions are subject to the application of French law. The competent court is the judicial court.

This is the case for substantive rules as well as for formal rules. In the event of a dispute or complaint, the customer will contact the seller as a priority to obtain an amicable solution.

Article 25 - Protection of personal data 

Data collected

The personal data collected on this site are as follows:

• Account opening: when creating the user's account, their name; first name ; email address ; address ; Bank card
• Connection: when the user connects to the website, the latter records their first name, last name, connection data, usage data, location data and payment data;
• Profile: using the services provided on the website allows you to complete a profile, which may include an address and a telephone number;
• Payment: as part of the payment for the products and services offered on the website, it records financial data relating to the user's bank account or credit card;
• Communication: when the website is used to communicate with other members, data concerning the user's communications are subject to temporary retention;
• Cookies: cookies are used as part of the use of the site. The user has the option to deactivate cookies from their browser settings.

Use of personal data

The personal data collected from users is intended to provide the services of the website, to improve them and to maintain a secure environment. Specifically, the uses are as follows:

• Access and use of the website by the user;
• Management of the operation and optimization of the website;
• Organization of the conditions of use of Payment Services;

• Verification, identification and authentication of data transmitted by the user;
• Prevention and detection of fraud, malware (malicious software) and management of security incidents;
• Management of possible disputes with users;
• Sending commercial and advertising information, based on user preferences.

Sharing of personal data with third parties

Personal data may be shared with third-party companies in the following cases:

• When the user uses payment services, for the implementation of these services, the website is in contact with third-party banking and financial companies with which it has entered into contracts;
• When the user publishes, in the free comment areas of the website, information accessible to the public;
• When the user authorizes a third party's website to access their data;
• When the website uses the services of service providers to provide user support, advertising and payment services. These service providers have limited access to user data, as part of the performance of these services, and have a contractual obligation to use them in accordance with the provisions of the applicable data protection regulations. personal character;
• If required by law, the website may transmit data to respond to claims made against the website and to comply with administrative and legal procedures;
• If the website is involved in a merger, acquisition, transfer of assets or receivership procedure, it may be required to transfer or share all or part of its assets, including personal data. In this case, users would be informed, before personal data is transferred to a third party.

Security and confidentiality

The website implements organizational, technical, software, and physical digital security measures to protect personal data against alteration, destruction, and unauthorized access. However, the user is informed that the Internet is not a completely secure environment, and the website cannot guarantee the security of the transmission or storage of information over the Internet.

Implementation of user rights

In accordance with the regulations applicable to personal data, users have the following rights, which they can exercise by making their request to the following address: info@parfens.com

• the right of access: they can exercise their right of access, to know the personal data concerning them. In this case, before implementing this right, the website may request proof of the user's identity in order to verify its accuracy.
• the right to rectification: if the personal data held by the website is inaccurate, they can request that the information be updated.
• the right to delete data; Users may request deletion of their personal data, in accordance with applicable data protection laws.
• the right to limitation of processing: users can ask the website to limit the processing of personal data in accordance with the hypotheses provided for by the GDPR.
• the right to object to data processing: users can object to their data being processed in accordance with the assumptions provided for by the GDPR.
• the right to portability: they can request that the website give them the personal data provided to them to transmit them to a new website.

Evolution of this clause

The website reserves the right to make any changes to this clause relating to the protection of personal data at any time. If a modification is made to this personal data protection clause, the website undertakes to publish the new version on its site. The website will also inform users of the modification by e-mail, at least 15 days before the effective date. If the user does not agree with the terms of the new wording of the personal data protection clause, he has the option of deleting his account.